Jinshan Carnival Rides and Playground Equipment

News / Jinshan Blog

How to Do After-sale Service?

There are a lot of amusement equipment brands, and after-sales service is a most important part to continue its business. Now the question is that how to do it?

Firstly, each amusement equipment company should be in strict accordance with the contract law and sign purchase or sales contract with the customer to make production based on the requirements of the contract, and seriously sign after-sales service terms. Once it has quality problems, then company should take responsibility for good after-sales service.

Then it is followed by the strict quality control. Amusement equipment company should grasp the quality, and do not blindly improve production efficiency while ignore the product procession. Product’s quality improvement will naturally bring about low failure rate, and can reduce the probability of after-sales service.

Finally installation will be concerned. Amusement equipment company must communicate well with the customers, and they should be required to make the foundation following the drawings before start to install products. If the amusement equipment company don’t need to arrange workers to install equipment (such as track trains), they should inform the customer of the problems and steps as for the installation about the equipment. After finishing installation, manufacturers also have the responsibility and obligation to inform customers of daily maintenance precautions.