Thank you for purchasing our products! To protect your legal rights, our company makes the following product standard warranty service commitments. Please notice when you need it:
1. Our company’s products are strict in accordance with national standards, contracts and technical specifications to choose the best solutions. We also do comprehensive tracking and monitor the quality of the process and testing to ensure product quality.
2. Our company can provide OEM, products design and park design service technology files. We are based on customer requirements to select the best technical solutions and equipments to ensure reliable quality, excellent performance and reasonable price to meet customer requirements.
3. We will provide one year quality guarantee and free on-site service for our products. After the warranty expires, we will continue to provide life-long maintenance but collect appropriate maintenance fees as the case.
4. We will provide customers product manual, product qualification certificate, packing list and related technical information. If customers need, we can also provide installation service oversea.
5. Does not belong to free warranty obligations:
Belonging to the following conditions this product failure or damage, whether or not in the free warranty period, not in the list of free warranty.
a. The whole or parts of products are already beyond the warranty period;
b. Damage or failure is caused by products erroneously used or incorrect installation, maintenance and custody;
c. Damage or failure is caused by beyond our certification services, personnel to install, repair, alteration and demolition;
d. Damage or failure is caused by anybody outside of customers’ company;